FAQs for suppliers

Below you can find a list of the Frequently Asked Questions. If your question is not listed here, feel free to contact us

For you to start using iSupply, first we need to discuss the way you conduct your daily tasks, as well as your needs and expectations to determine the development time. You can contact us through our contact form here.

API is an intermediary between two applications. With the use of API other systems, such as a webshop, CRM system or others can be connected to iSupply. All the data and information are transferred from that system to iSupply. More examples of systems that are compatible with iSupply can be found under the question below. If the system that you would like to connect is not on the list, contact us and we will check whether the system can be connected.

As far as we have experienced, there were no troubles in connecting other systems with iSupply. A few examples of systems that are compatible with iSupply: Microsoft Dynamics, Sellsy, PrestaShop, Wordpress.

The Back-end helpdesk support covers collection management and factory integration (no additional fee).

The Technical helpdesk covers support for changes or issues in iSupply or in custom integrations and reporting. (charged per hour).

The API helpdesk covers support any issues with the connection of other systems to iSupply (charged per hour).

A custom integration is some item’s integration to iSupply. For instance, you could have a cash register connected to the system. Custom reporting and exports are any specific report and export requests that are custom built. You can request them to be customized if the standard reports and exports provided in iSupply are not enough for you.

There is no possibility to work with a retailer who is not using iSupply.

Training is included in the setup fee. At least 2 people are required to be trained. If you want more people to be trained, there is no additional fee for this.

You can request for a demonstration of the system through our contact form here. Once we receive your inquiry, we will contact you to set a remote demonstration.

If you only need to connect to retailers and have your collection setup, then the Basic license is best for you.

With the Standard and Full licenses, you can have your factory integrated, other systems connected to iSupply, request custom integrations or reports, track fabric stock and orders. Which choice is the best for you depends on the amount of custom integrations, reporting and exports because the monthly fees for them are different for both licenses. For the Standard license the monthly fee per item is €100 and for the Full license 50.